Starting the Revolution
This blog post is a bit different in that you will have to download a PDF to read it. This is my biggest blog yet. It is more than just a blog or article, it is actually a book within a book – the...
View ArticleTreating Customers Right Starts by Treating Employees Right
Herb Kelleher and Southwest Airlines Proves It One of the seven strategies in “The Amazement Revolution” is Walk the Walk. That means that you don’t say one thing and do something else. You are...
View ArticleCustomer Service Strategy: Provide Membership
Here is another lesson from The Amazement Revolution. It focuses on the first customer service strategy in the book, which is about providing a “membership” experience. The concept behind membership...
View ArticleCUSTOMER SERVICE MAY NOT BE THE ANSWER
That is an interesting statement coming from a guy that lives, breathes and shares with the world ideas and strategies on customer service. Okay, maybe it is semantics. However, what do we really want...
View ArticleWhat Should You Call Your Customer?
Customer Service Strategy Number One in “The Amazement Revolution” is about providing a membership experience for your customers. While you don’t have to call them members, you can treat them in such...
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